Frequently Asked Questions
Q: What are DineLV Dollars & How Do They Work?
A: DineLV Dollars work just like Gift Certificates, except they are worth as much as THREE TIMES THE VALUE of what you paid. For example, buy DineLV Dollars for only $9.00, $19.00, or $29.00, and redeem them for $25, $50, or $100,! It's really that easy! Orders may be placed online by credit card or Pay Pal. Most certificates are delivered electronically within 12 to 24 hours. Some special items will be mailed.
A: None. By purchasing DineLV Dollars at a fraction of their face value, Las Vegas Foodies have the opportunity to enjoy some of the BEST restaurants in Las Vegas and Henderson at a discount. And who said there was no such thing as a "free lunch"?
Q: Are there any restrictions to DineLV Dollars?
A: DineLV Dollars cannot be combined with any other promotions, discounts, or special offers. Additional specific terms and conditions are spelled out on each specific offer.
Q: Do DineLV Dollars expire?
A: Yes, six months from date of purchase.
Q: How will I get my certificates after placing my order?
A: Again, most certificates are sent electronically within 12 to 24 hours of purchase. If the certificate needs to be mailed we will send it USPS First Class mail. Orders are fulfilled and mailed within 24 hours from payment confirmation.
Q: I did not receive my order yet, what's the problem?
A: Depending on when you place your order, you should expect to receive it within one week of ordering. Each order receives a USPS tracking number once it mails. Once your order is in the USPS system, it's in their hands. IN SOME CASES, ORDERS MAY TAKE LONGER THAN A WEEK TO ARRIVE. All outbound mail is sent from Henderson, NV 89074.
Q: Is your site secure?
A: Our back office processing and security is handled by CyberSource. Your credit card information is 100% secure.
Q: Why are you out of stock on some of the certificates I want?
A: Each business represented on our site allots us a certain amount of certificates (DineLV Dollars) for sale monthly, and some items have higher demand than others. Inventory is re-stocked every four weeks. Also be aware new items are constantly being added to the site.
Q: How do I contact DineLV.com?
A: Please use our Contact page.
Q: Do you offer refunds or exchanges?
A: No. All orders are final, unless a restaurant closes. If a restaurant closes, you may contact DineLV.com to exchange for another restaurant of equal or lesser value. Exchange must be made prior to expiration date of DineLV Dollars.
Thank you, and Bon Appetit!